Shipping
Our products are delivered by download, and/or e-mail. Be sure to enter your correct e-mail address, and check to make sure an e-mail didn't end up in the spam folder.
When you place an order, it may take as much as an hour for the delivery e-mail to be sent. There is no charge for shipping.
Returns Policy
If you are not satisfied with our product within 30 days of delivery, we will give you a full refund. You can request a refund at
https://member.keymusician.com/Member/index.html
(Scroll to the bottom of the page to request a refund.)
You should expect to receive your refund within two weeks of requesting the refund, however, in many cases you will receive a refund more quickly. This time period includes the time it takes your bank to process our refund request (5 to 10 business days).